UCEMC News:
Upper Cumberland Electric Membership Corporation understands that many members are facing financial hardships due to layoffs, business and industry shutdowns, recent weather-related events, and difficulties resulting from the Coronavirus (COVID-19) outbreak. UCEMC has taken the following measures to help the community in this time of crisis.
Effective March 19, 2020:
- UCEMC has suspended disconnections of service for nonpayment of the electric bill. This deferral includes Pre-pay accounts.
- We are waiving all late fees and penalties associated with the nonpayment of the electric bill.
These measures will remain in place until further notice. We want our members to understand that these measures do not imply that bills will not have to be paid or that the bills will be forgiven indefinitely. UCEMC hopes that these steps will help our members navigate their way through these uncertain times. Once this crisis is behind us, UCEMC will work with our members who have been directly or indirectly affected by COVID-19. Together, we will devise a payment plan to bring those accounts current.
UCEMC encourages our membership to make every effort to pay their electric bill if possible, to avoid significant past due amounts in the future.
Effective March 23, 2020:
Effective at 2:30 p.m., March 23, UCEMC will forgo credit card convenience fees for payments of not more than $1,000.00.
The lobbies of all UCEMC District Offices are closed to the public as a precaution. Members may continue to pay bills, conduct Cooperative business, and apply for new service at the Drive-Thru Window of the District Offices located in Carthage, Cookeville, Livingston, and Gainesboro until further notice.
For more information on these irregular schedules and the payment options available during this crisis, visit ucemc.com, call us at 1.800.261.2940, or contact us at any UCEMC District Office.
We thank you for your membership and your support as we continue to provide you with safe and reliable electric service during these challenging times in our area.
UCEMC will continue to provide excellent and reliable electric service, but we are now taking extra safety precautions for members and our employees. Due to the COVID-19 (coronavirus) threat to the health and safety of our members, UCEMC lobbies will now CLOSE on Monday, March 23, until further notice. We appreciate your understanding and patience during these challenging times.
Bill payment and other Cooperative business may be conducted safely and securely by utilizing other UCEMC options:
- Online at ucemc.com – Click on PAY MY BILL to get to the Customer Service Portal. Enter your account number that's on the bill and your password. New to online bill pay? Click on NEW USER to set up your online bill payment option.
- UCEMC Mobile App and Mobile Web App – Look for our name in the App Store or the Android Market. If you can't find our App in the Android Market, that likely means your phone is not supported. Our Mobile Apps are secure and no personal information stores on your mobile device.
Pay by Mail: Send your check or money order to UCEMC, P.O. Box 159, Carthage, TN. 37030.
Pay by Phone: You may pay by phone during regular business hours, 8:00 a.m. – 4:30 p.m. by calling your local district UCEMC office:
- Carthage District - 615-735-2940.
- Cookeville District – 931-528-5449.
- Gainesboro District – 931-268-2123
- Livingston District – 931-823-1213
- Corporate Office - 615-735-3208 or 1-800-261-2940
PaySite Kiosks – Two kiosks allow you to pay your UCEMC bill any time, 24/7 with cash, check, or credit card.
- Carthage: 907 Main Street
- Cookeville: 1794 West Broad Street.
Drive-Thru Window - You may continue to pay your bill from the comfort of your vehicle at UCEMC district office locations during regular business hours.
New Service - Applications and instructions for applying for new service are available at the Drive-Thru Window until further notice.
Power Your Way
Keep electric bills within your budget without monthly statements, security deposits or late fees.
Learn More »
UCEMCCares Hits $1 Million in Community Grant Funding
How ROUNDING UP your monthly bill to the nearest dollar benefits local non-profits.
Learn More »
Local People Local Power
Electric Cooperatives have a rich history in rural America. This month, learn about the past, present and exciting future of UCEMC.
Learn More »
Is Your Home Energy Efficient
Live in a Smart Home simply by taking the Self Audit Challenge!
Learn More »