UCEMC News:
A convenient, streamlined experience awaits you today when you call to report an outage, manage your account, or pay your bill.
The new Interactive Voice Response system (IVR) allows you to walk through an updated, straightforward process. Let's take the first steps to create your profile and make future calls to 1-800-261-2940 more efficient:
Step 1 – Make sure your phone number ties to your UCEMC account. The IVR identifies you by the phone number entered on your billing record with UCEMC. If your number isn't on your account, or if you call from an unrecognized number, you will need to enter your account or phone number on your first call. You may add or update the phone number on your account by choosing: manage account > get account information. Once here, you can choose:
- Amount Due
- Account Balance
- Due Date
- Update Phone Number
Once your number is in the system, your account is instantly recognized by the IVR. You may report outages or manage your account with ease.
Step 2 – Create a credit card profile on the ucemc.com website or Smart app. You may list more than one credit card in your profile. Be sure to save this card information for use next time you call. Once you have set up your card profile, the IVR will confirm the last four digits of the card on file. If you don't have a card profile set up in advance, you must enter and confirm card type, expiration date, CVC code, and billing zip code each time you pay.
Now, one call to 1-800-261-2940 is all you need to simplify the management of your UCEMC account.
Local People. Local Power.
Now, this is the only number you’ll need to report an outage or take care of UCEMC business around the clock, seven days a week:
1-800-261-2940.
UCEMC has implemented a new user-friendly Interactive Voice Response System (IVR) that conveniently allows us to look up account information based on your phone number.
From there, you can report outages, pay your bill with a credit card, manage your UCEMC account and, during regular business hours, speak with our district customer service representatives in Carthage, Cookeville, Gainesboro or Livingston. It’s quick, it’s easy, and you can call us from anywhere. It’s toll-free.
“All of our former contact numbers became obsolete as of August 1,” UCEMC General Manager Jimmy Gregory explains. 1-800-261-2940 is now the only number you’ll need to report an outage, review your account, pay your electric bill, or speak to service representatives during the regular business hours in any of our districts. We’re confident that this change will simplify the process of account management for our members.”
Keeping this number handy will help you manage your Upper Cumberland Electric Membership account when it works for your schedule; when you’re traveling or when you can’t find the time to go online.
One call does it all at Upper Cumberland Electric Membership Corporation.
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