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Step Into the Ease of 1-800-261-2940

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A convenient, streamlined experience awaits you today when you call to report an outage, manage your account, or pay your bill.

The new Interactive Voice Response system (IVR) allows you to walk through an updated, straightforward process. Let's take the first steps to create your profile and make future calls to 1-800-261-2940 more efficient:

Step 1 – Make sure your phone number ties to your UCEMC account. The IVR identifies you by the phone number entered on your billing record with UCEMC. If your number isn't on your account, or if you call from an unrecognized number, you will need to enter your account or phone number on your first call. You may add or update the phone number on your account by choosing: manage account > get account information. Once here, you can choose:

  • Amount Due
  • Account Balance
  • Due Date
  • Update Phone Number

Once your number is in the system, your account is instantly recognized by the IVR. You may report outages or manage your account with ease.

Step 2 – Create a credit card profile on the ucemc.com website or Smart app. You may list more than one credit card in your profile. Be sure to save this card information for use next time you call.  Once you have set up your card profile, the IVR will confirm the last four digits of the card on file. If you don't have a card profile set up in advance, you must enter and confirm card type, expiration date, CVC code, and billing zip code each time you pay. 

Now, one call to 1-800-261-2940 is all you need to simplify the management of your UCEMC account. 

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